Question 1

Are my videos private?

Accepted Answer

Your creations are private to your account and are not published by default. Luma and the service providers needed to generate and store your media process them under our Privacy Policy.

Question 2

Do you store or share my prompts and images?

Accepted Answer

We store the prompts and media needed for your private library and send the required inputs to our generation and storage providers. Our Privacy Policy explains how data is processed, shared, retained, and deleted.

Question 3

How do I start creating videos?

Accepted Answer

Create an account, confirm your email, then choose Create a Video. Add a prompt or source media, review the available settings and credit cost, and select Create.

Question 4

Can I choose the AI model for generation?

Accepted Answer

Yes, when a tool supports more than one active model. The model selector shows only the options currently available for that tool.

Question 5

How long does it take to generate a video?

Accepted Answer

Generation time varies with the model, duration, settings, and provider queue. Your asset shows its processing state and updates automatically when the result is ready.

Question 6

What video aspect ratios are supported?

Accepted Answer

The available ratios depend on the selected tool and model. You will see the supported choices directly in the composer.

Question 7

How much does it cost?

Accepted Answer

Before you create, the action button shows the exact credit cost for the selected model, duration, and settings. The Plans section shows current subscription prices and included credits.

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